Privacy policy

Last updated: May 24, 2026

NAY is an Egyptian women's clothing brand operated by Rimash for Export and General Trade, based in Mohandessin, Giza, Egypt. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit nay-eg.com or place an order with us. By using our website, you agree to the practices described below.

1. Information We Collect

Information you provide: name, email address, phone number, shipping and billing address, and order details. Payment information is processed securely by our payment partners — we do not store card numbers.

Information collected automatically: IP address, browser type, pages visited, device type, and cookies.

2. How We Use Your Information

Process and fulfill your orders
Arrange delivery through our logistics partner (Bosta)
Send order confirmations and shipping updates
Respond to your support requests
Improve our website and customer experience
Send promotional emails if you have opted in (unsubscribe anytime)
Comply with legal obligations

3. Sharing Your Information

We do not sell your personal data. We share it only with the trusted third parties needed to operate our services: Bosta (delivery), Paymob / Kashier (payments), Shopify (e-commerce platform), and Google Analytics (anonymous site analytics). All providers are bound by data protection obligations.

4. Cookies

We use cookies to improve your browsing experience and analyze site traffic. You can control or disable cookies through your browser settings, though some site features may not work properly without them.

5. Data Retention

We retain your data for as long as necessary to fulfill the purposes in this policy. Order records are kept for a minimum of five (5) years in accordance with Egyptian commercial law.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data, and to opt out of marketing communications at any time. To exercise these rights, contact us at support@nay-eg.com.

7. Data Security

All payment transactions are encrypted and processed by PCI-DSS compliant providers. We take reasonable technical measures to protect your data, though no internet transmission is 100% secure.